FAQ - Frequently Asked Questions

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General

What is Consentio? expand_more

Consentio is a comprehensive platform for cookie management and GDPR compliance. It allows you to create a compliant cookie banner, manage user consent, maintain a consent archive, and implement Google Consent Mode v2, all from a single dashboard.

Who is Consentio for? expand_more

Consentio is designed for website owners, web agencies, developers, and anyone who needs to make their website compliant with GDPR regulations and the Italian Data Protection Authority guidelines.

Is Consentio GDPR compliant? expand_more

Yes, Consentio is designed to be fully compliant with the GDPR (EU Regulation 2016/679) and the Italian Data Protection Authority Guidelines of 2022. The platform implements prior cookie blocking, granular consent, consent registration, and all other features required by regulations.

How much does Consentio cost? expand_more

Consentio offers various pricing plans to suit every user's needs. A free trial is available to test all features. For pricing details, contact us or visit the dedicated section.

Can I try Consentio for free? expand_more

Yes, we offer a free trial period that allows you to test all platform features on your website. No credit card is required to start the trial.

Does Consentio work with any website? expand_more

Yes, Consentio works with any website, regardless of the technology used. Whether you use WordPress, Shopify, a custom CMS, or a static site, simply insert our code snippet to activate the service.

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Installation

How do I install Consentio? expand_more

Installation is very simple: just copy and paste our JavaScript snippet into the <head> of your website. The snippet is available in the dashboard after registration. No advanced technical skills are required.

Does Consentio slow down my site? expand_more

No, Consentio is designed to be lightweight and performant. The script is optimized and loaded asynchronously, so it does not affect your website's loading times. The banner is displayed in milliseconds.

Can I customize the banner appearance? expand_more

Yes, Consentio offers extensive customization options. You can change colors, text, position, layout, and much more from the dashboard. The banner automatically adapts to your site's design.

Is it compatible with Google Tag Manager? expand_more

Yes, Consentio is fully compatible with Google Tag Manager. You can install our script through GTM and configure conditional tag blocking based on user consent.

Does it work on multilingual sites? expand_more

Yes, Consentio supports multilingual websites. The banner can be displayed in the visitor's language, with translations available for Italian, English, French, German, and Spanish.

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Site Management

Can I manage multiple sites with one account? expand_more

Yes, with a single Consentio account you can manage multiple websites. Each site has its own banner configuration, statistics, and consent archive.

How do I add a new site? expand_more

To add a new site, log into the dashboard and click "Add site." Enter the site URL and customize the banner settings. You will receive a unique code snippet to insert into the site.

Can I transfer a site to another account? expand_more

Yes, it is possible to transfer site management to another Consentio account. Contact our support for assistance with the transfer.

How does the dashboard work? expand_more

The Consentio dashboard is the control center for all your sites. From here you can configure banners, view consent statistics, manage the consent archive, set up automatic scans, and much more.

Can I collaborate with my team? expand_more

Yes, Consentio supports team collaboration. You can invite other users to your account and assign them specific roles and permissions for site management.

How do I update banner settings? expand_more

Banner changes are made from the dashboard and apply in real-time to your website. No need to change the code on the site: all settings are managed centrally.

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Scans

What are Consentio scans? expand_more

Consentio scans automatically analyze your website to identify all cookies and tracking technologies in use. This allows you to always have an up-to-date overview and keep your cookie policy aligned.

How often are scans performed? expand_more

Automatic scans are performed periodically based on your plan. You can also start manual scans at any time from the dashboard.

What happens when new cookies are found? expand_more

When a scan identifies new cookies, you will be notified through the dashboard. You can classify the new cookies and update the banner categories accordingly.

Do scans affect site performance? expand_more

No, scans are performed externally and do not affect your website's performance in any way. The process is completely transparent to visitors.

Can I exclude pages from scanning? expand_more

Yes, you can configure scan settings to include or exclude specific pages or sections of your website.

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Consents

How is consent recorded? expand_more

Every time a user interacts with the cookie banner, Consentio automatically records the consent with all details required by the GDPR: timestamp, expressed preferences, information version, and user identifier.

How long are consents stored? expand_more

Consents are stored for the period required by regulations. Consentio maintains a secure and accessible archive of all collected consents, available for any audits by the Authority.

Can I export the consent archive? expand_more

Yes, you can export the consent archive in various formats from the dashboard. This is useful for internal audits, compliance checks, or Data Protection Authority requests.

How does consent work for forms? expand_more

Consentio can also manage consents collected through contact forms, newsletters, and registration forms on your site. The Consentio Forms widget integrates with your existing forms to record every consent in the centralized archive.

Can users change their consent? expand_more

Yes, as required by regulations, users can change or revoke their consent at any time. Consentio provides an accessible widget for managing cookie preferences.

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Google Consent Mode

What is Google Consent Mode v2? expand_more

Google Consent Mode v2 is a Google API that communicates user consent status to Google services (Analytics, Ads, etc.). Since March 2024, it is mandatory for continuing to collect conversion and remarketing data in the European Economic Area.

Does Consentio support Consent Mode v2? expand_more

Yes, Consentio is certified as a CMP compatible with Google Consent Mode v2. Integration is automatic: when the user expresses their preferences through the banner, Consentio automatically communicates the consent status to Google.

Do I need to configure anything for Consent Mode? expand_more

No, integration with Google Consent Mode v2 is completely automatic with Consentio. No additional configuration is needed: just install our snippet and the Consent Mode is managed automatically.

What happens if I don't implement Consent Mode v2? expand_more

Without Consent Mode v2, Google will not be able to collect conversion and remarketing data for European Economic Area users. This can significantly impact your Google Ads campaign performance and the quality of data in Google Analytics.

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Technical

Does the banner actually block cookies before consent? expand_more

Yes, Consentio implements prior cookie blocking as required by regulations. Third-party scripts are loaded only after the user has given consent for the specific cookie category.

How does prior blocking work? expand_more

Consentio uses several techniques for prior blocking: script attribute modification, network call interception, and Google Tag Manager integration. This ensures that no non-essential cookies are installed before consent.

Is it compatible with SPAs (Single Page Applications)? expand_more

Yes, Consentio is compatible with Single Page Applications based on frameworks like React, Angular, Vue.js, and others. The banner integrates correctly even with single-page applications.

Does it support cross-domain tracking? expand_more

Yes, Consentio supports multi-domain scenarios. You can share consent status across different domains belonging to the same organization.

How does it handle third-party cookies? expand_more

Consentio automatically identifies and classifies third-party cookies through scans. Cookies are categorized and blocked/unblocked based on user preferences and their category.

Can Consentio be integrated via API? expand_more

Yes, Consentio offers REST APIs for integration with external systems. You can use the APIs to retrieve configurations, check consent status, and more.

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Legal

Which regulations does Consentio cover? expand_more

Consentio covers the GDPR (EU Regulation 2016/679), the ePrivacy Directive, the Italian Data Protection Authority Guidelines of 2022, and Google Consent Mode v2 requirements.

Does Consentio generate the cookie policy? expand_more

Yes, Consentio can automatically generate a detailed cookie policy based on cookies actually detected by scanning your site. The policy is automatically updated with each new scan.

What happens in case of an Authority inspection? expand_more

In case of an inspection, you can access the complete consent archive from the Consentio dashboard. Every consent is documented with timestamp, preferences, and information version, as required by regulations.

Is Consentio sufficient to be compliant? expand_more

Consentio provides all the technical tools necessary for GDPR compliance regarding cookies and consent. However, full compliance also requires organizational aspects (such as a DPO and internal procedures) that are beyond the platform's scope.

Is the banner compliant with the 2022 Authority guidelines? expand_more

Yes, the Consentio banner is designed to comply with all indications of the Data Protection Authority Guidelines of 2022, including: equally prominent reject button, granular consent, prior blocking, no scroll as consent, and ability to revoke.

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Account

How do I create an account? expand_more

To create an account, visit the registration page and fill out the form with your details. You will receive a confirmation email to activate your account and can immediately start configuring your first site.

How do I change my plan? expand_more

You can change your plan at any time from the "Subscription" section of the dashboard. Upgrades are immediate, while downgrades will be applied at the next billing cycle.

How do I delete my account? expand_more

To delete your account, contact our support team. Before deletion, we will help you export your data and remove the snippets from your sites.

How do I contact support? expand_more

You can contact our support team via email at info@consentio.it or through the contact form on our website. We respond within 24 business hours.

Do you offer installation assistance? expand_more

Yes, our support team is available to help you with the installation and configuration of Consentio on your website. For premium plans, we also offer dedicated technical support.

Frequently Asked Questions

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